Five Rocks Private Limited website is owned by Five Rocks Private Limited, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Five Rocks Private Limited , which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Five Rocks Private Limited website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the Five Rocks Private Limited , we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@fiverocksfitness.com
Your rights:
If you are a European resident, you have the following rights related to your personal data:
- The right to be informed.
- The right of access.
- The right to rectification.
- The right to erasure.
- The right to restrict processing.
- The right to data portability.
- The right to object.
- Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties’ privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@fiverocksfitness.com
Q : How do I order?
Placing an order with Five Rocks Private Limited is quick and easy. New customers can check out and create an account at the same time. Once you have an account, you will not have to re-enter this information to make your next purchase.
Q : How to add Items to Your Cart?
To shop at Five Rocks Private Limited , just locate an item you like to purchase and click the “Add to Cart” button. These buttons are usually found beside products. Clicking this button places the item in your Cart. Each time you click “Add to Cart,” the page will refresh and display the newest item in your Cart, as well as previous additions. You then have the options to “Continue Shopping” or to “Checkout.”
Q : How the Checkout proceeds?
If you wish to exercise the “Checkout” option you are taken to our “Sign in / Register” page, where returning customers can sign in to their accounts using their email id and password and new customers can create their account to complete their orders.
Q : How to creating an Account?
You have not registered with fiverocksfitness.com before please click on “Create a New Account” to create your own account. You will be asked to fill in your First name, Last name, Email address, Password, Re-enter your Password Please read the Terms and Conditions of Five Rocks Private Limited and click on the checkbox “I have read and agree to the Terms and Conditions” . Then click on “Create my account”. You now have your own Account with fiverocksfitness.com for your shopping convenience.
At this point, if you are a new customer you will be able to create an account. Provide your name and email address, create a password, re-enter the password to create your account. You can then continue with the checkout.
Q : How to enter Shipping Address?
We’ll ask you to provide a shipping address for the order you are placing, it will be set as your default Shipping address. You can then go back to more shopping or save the information you have entered and proceed to checkout.
Q : How to enter Billing Address?
At this point you are asked to enter Billing address. If your billing address is different from the shipping address you selected, you’ll be asked to enter it now. If it is the same as your shipping address just check the box which states that and the Billing information will be filled in for you. You can click on “Checkout” or go “Back” to change any information that you need to.
Q : How does Payment Gateway for Credit / Debit card works?
If you chose to pay by “Credit/ Debit card”, you are taken to the Razor pay Payment Gateway, where you will be asked to choose the type of card you would like to pay with. You are then taken to the page where the Total Order amount is displayed and you will be asked for your Card number, CVV number and the expiry date for the card. Once you have filled out the details please click on the submit button to process your payment.
Q : Confirmation to the Order.
Finally, we confirm and display a page with a unique order number for you, which you can save for your records. You can click on the link provided to go back to the home page or go to “My Account” to check your order details. Five Rocks Private Limited have full rights to cancel the order before processing the shipping at any time.
Q : What is your Pricing Policy?
Items in your Cart show their current prices. These are identical to those displayed on the product. However, adding an item to your Cart does not lock in that price. Prices frequently change, so the price you are ultimately charged is the price at the time you complete your purchase.
Prices can change between the time you place an item in your Cart and the moment you finish Checkout, for many reasons. Five Rocks Private Limited discounts, for example, may depend on a product’s availability; on the duration of sales, special promotions, and limited-time offers; on a title’s appearance on a bestseller list; and on other factors.
Q : Do you have a Return Policy?
With Five Rocks Private Limited , you can now return products that are found to be malfunctioning within 7 days of delivery. Please follow the steps below in case you want to return your order:
- Customers can return their order within 7 days after receiving the product by initiating a request at 90809 73993
- After initiating a request you will receive a service number and our authorized service agent will inspect the product at your premises within 2 -3 days.
- Criteria for product return includes:
- Manufacturing Defect
- Shipment Damage
- If your product is deemed as defective post quality inspections, we will initiate the product pickup within 2-3 days.
- The product will be validated for return only in its original packaging.
- Once our service agent validates the return request upon inspection, your refund will be processed and the total amount you paid for will be credited within 5-7 working days.
Q : What is your Shipping Policy?
Each item on Five Rocks Private Limited contains shipping information associated with that item. This information tells you how quickly items are expected to be ready to leave our warehouses. Please note that this information does not indicate when items will arrive at their final destination — only when items are expected to be packed and ready to leave our warehouse.
The timeframe to ship an item, when the merchandise is available at our local warehouses is 3 – 7 business days and 30 – 45 business days for merchandise shipped from our overseas warehouse.
You will be able to check the status of your Order under My Account at anytime. If you have any questions regarding your order please email info@Fiverocksfitness.com
Q : What is the Privacy Policy of Five Rocks Private Limited ?
At Five Rocks Private Limited we respect your Privacy. Our Privacy Policy covers our treatment of personally identifiable information that we collect when you are on the fiverocksfitness.com site, and when you use our services. This policy also covers our treatment of any personally identifiable information that our business partner‘s share with us.
This policy does not apply to the practices of companies that we do not own or control, or to people that we do not employ or manage. Five Rocks Private Limited uses information for two general purposes: to provide better service to you by ensuring on time deliveries of your orders and to contact you about special offers and promotions.
We use any information voluntarily you give us to enhance your experience in our site, which is to provide you with interactive or personalized elements on the sites and to better prepare future content based on your interests. We aggregate this tracking information to determine which areas of our site members like and don’t like based on traffic to those areas. We don’t track what individual members read, but rather how well each page performs overall. This helps us continue to build a better service for you.
Members may unsubscribe to any of our electronic mailers at any time by following the instructions contained at the end of every newsletter.
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